Host Terms & Commission Agreement - PolyHomes Skip to content

Host Terms & Conditions

The agreement between PolyHomes and property hosts.

Last updated August 2026 · Polyhomes and Shelter Ltd

1. Partnership

PolyHomes acts as a marketing and booking platform connecting property owners (“Hosts”) with guests. These Terms & Conditions govern the relationship between PolyHomes and the Host.

2. Host Responsibilities

The Host agrees to:

  • Provide accurate, complete and up-to-date property information.
  • Keep pricing, availability and property details updated.
  • Honour confirmed bookings and not double-book.
  • Maintain cleanliness and ensure the property is in good condition.
  • Ensure guest safety, security and a comfortable stay.
  • Respond to guest enquiries and messages promptly.
  • Comply with all applicable laws and regulations.

3. PolyHomes Responsibilities

PolyHomes agrees to:

  • Market and promote the property on our platform.
  • Process and manage bookings on behalf of the Host.
  • Provide customer support for hosts and guests.
  • Facilitate clear communication before, during and after a stay.
  • Process payouts according to the agreed schedule.

4. Listing & Content

The Host confirms that all photographs and descriptions submitted are owned by the Host, or used with the written permission of the owner, and authorises PolyHomes to display them on the platform and in marketing material. PolyHomes may edit listing copy for clarity, but will not misrepresent the property.

5. Payment & Payouts

Payments from guests are processed through the PolyHomes platform and held in escrow. Funds are released to the Host, less applicable commission, fees or charges, once a successful check-in has been confirmed — by the guest, or by PolyHomes. The payout account name must match the host or business name provided during onboarding.

6. Cancellation & Refund Policy

Hosts must adhere to the cancellation policy selected during onboarding. Refunds to guests, where applicable, will be handled in line with that policy:

  • Flexible — free cancellation up to 24 hours before check-in.
  • Moderate — free cancellation up to 5 days before check-in.
  • Strict — 50% refund up to 7 days before check-in, none after.

7. Guest Damage & Liability

Guests are responsible for any damage caused during their stay. Hosts must report any damage within 48 hours after check-out. PolyHomes may assist in dispute resolution but is not liable for damages beyond its stated policies.

8. Suspension & Termination

PolyHomes reserves the right to suspend or remove a listing without prior notice if the Host:

  • Provides false or misleading information.
  • Repeatedly cancels bookings.
  • Receives serious guest complaints.
  • Violates any laws or platform policies.

9. Privacy

PolyHomes collects and processes personal data in accordance with our Privacy Policy and applicable data protection laws. We do not share Host data with third parties without consent, except as necessary to provide our services.

10. Miscellaneous

These Terms & Conditions constitute the entire agreement between the Host and PolyHomes, and may be updated from time to time. Continued use of the platform constitutes acceptance of any updates.

11. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria.

Commission Agreement

This agreement outlines the commission structure between PolyHomes and the Host for marketing and managing bookings for the listed property.

10%

Standard commission rate. Commission is calculated on the total booking value before taxes. A negotiated rate may apply where agreed in writing with the PolyHomes team during onboarding.

Payout schedule

Guest payments are held in escrow per booking. Once check-in is confirmed — by the guest, or by PolyHomes — the Host’s 90% share is released to the payout account provided during onboarding.

Authorisation

By completing and submitting the onboarding form, the Host authorises PolyHomes to market the property, manage bookings, and deduct the agreed commission from earnings before payout. Submitting the form with all declarations confirmed has the same effect as signing this agreement.

Identity verification

Identity verification (NIN/BVN) is completed securely inside the PolyHomes app. Hosts should never write their NIN or BVN on the onboarding form or send it by email.

Questions

For anything in this agreement, contact us at info@polyhomes.ng or call +234 803 677 2455.

Start your onboarding